Unfortunately, we were having major issues with our garage door and needed to replace the hardware and opener. The tech was at my house within the hour I placed the call. He was very detailed and explained all my options. We could have gone a cheaper route and that would have given me a couple more months until having to replace them but I decided to just deal with it now and get it out of the way. Plus I would be spending more in the long run. (Today’s visit costs plus the costs when I really really needed to replace them..) Joey told me he would be back the next morning with all the parts and sure enough he was. My door works like new and I’m extremely thankful.